What is the JUNGLÜCK satisfaction guarantee?

After receiving your order, you have 30 days to return any products you are not satisfied with. In this case, please send us an email to info@junglueck.com . In order for us to process your return as quickly as possible, please include your name, order number and email address. Please also let us know which products you want to return and the reason for your return.

Please note: JUNGLÜCK will not cover the cost of your return. As soon as we receive your return, we will reimburse you for the cost of your returned products.

After you have announced the return to us by e-mail, you have 14 days to return your products to us.

With our satisfaction guarantee, it doesn't matter if you don't like the product or can't tolerate them, if you want to return your products within the 30 days and inform us beforehand, we will take the products back. :)

Please keep the tracking number of your return so that we can track the package in case of a problem. If the package does not arrive in the specified time and we have no way to track it, we can not offer you a refund.

After the expiration of the 30 days, a return is unfortunately no longer possible.

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