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HOW CAN WE HELP YOU?
You have questions about your order, our products or our philosophy? Take a look at our FAQ section. You will find the answer to many frequently asked questions here!
Everything around your order
Why are products sold out?
When are sold out products available again?
Where is my order?
There was a problem with my order.
Can I cancel or change an order?
What payment options are available?
Klarna purchase on account.
Problems with shipping?
What is the shipping cost?
To which countries does JUNGLÜCK ship?
How does the glass recycling program work?
I would like to return unopened products within 1-14 days
I would like to return opened products within 1-30 days
I would like to return unopened products within 15-30 days
What is the JUNGLÜCK satisfaction guarantee?
Everything about our products
In what order should the products be applied?
Which products should be avoided during pregnancy and breastfeeding?
What is the shelf life of the products?
Why do our products not contain fragrances?
Why do our products not contain parabens and chemical preservatives?
Why do our products not contain dyes?
Are JUNGLÜCK products vegan?
Why do some products contain palm oil?
The pump dispenser no longer works?
Why is only amber glass used in bottling?
How do I get the leftovers out of the packaging?
Can the products also be used for sensitive adult skin?
Can the baby products also be used for children with neurodermatitis?
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